Service of Tweek-Eek

CARE GUIDE

HOW TO KEEP YOUR JEWELRY SHINY

1. Remember this golden rule: wear more, polish less. The friction created when you wear your jewelry gives impurities less of a chance to adhere to the surface.
2. Jewelry and perspiration are not friends. Remove your jewelry before you go to the gym.
3. The chemicals in cleaning products, perfume, sunscreen and hairspray can damage your jewelry, so remove your jewelry if you come into contact with any of these products
4. Chlorine, shampoo, soap and salt water can also damage your jewelry. Remove your jewelry before taking a shower or jumping into the pool or sea.

HOW TO STORE YOUR JEWELRY?

1. Silver/gold oxidizes naturally under the influence of air, light and humidity. Therefore, store your jewelry in a dark and dry place and away from the bathroom.
2. Store each piece of jewelry separately to avoid scratching. Keep the original jewelry box as they are customized to hold the jewelry.

HOW TO CLEAN YOUR STERLING SILVER JEWELRY?

1. Sterling silver 925 jewelry can be gently polished with a toothbrush and mild, preferably natural, detergent.
2. For silver and gold-plated jewelry, occasional cleaning with a special cloth (you can buy these at various places) keeps the silver/gold shiny and removes oxidation.

REPAIR GUIDE

Warranty

When you order one of our items you automatically get a warranty period of one year. This means that you are insured against damage to your jewelry during this period. You will have to prove that the damage is the result of a manufacturing defect, because our warranty does not cover damage resulting from normal wear and tear, improper use and accidents. If the damage is indeed our fault, you can return it to us after reporting it through our customer service and we will repair it free of charge.

 

REPAIR

If your jewelry is damaged after a year, you can use our jewelry care service. For a friendly price we will repair your jewelry and send it back to you as good as new. You can notify us by sending an email with a few pictures of your broken piece of jewelry to: info@tweek-eek.com. This way we can check the possibilities of your repair and inform you about the next step.

 

REPLATED

When we talk about gilded items, our brass product is covered with a layer of 24kt gold (3 microns). This is of very high quality yet over time, depending on various causes, the gilding will slowly fade. Therefore we offer trophy care, our service where we take care of your item. Once polished and re-polished, your jewelry will be like new again.

TWEEK EEK
Halvemaanstraat 30
5651 BP Eindhoven
The Netherlands

We recommend sending it in a firm package as a letterbox post with a track and trace.
Once we receive your item, we will begin the replating process and make your item like new again. Please keep in mind that replating may take up to 3-4 weeks.