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Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or place an order.

Tweek Eek (“Tweek-Eek”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.

1. Company Information

Tweek Eek
Halvemaanstraat 30
5651 BP Eindhoven
The Netherlands

VAT ID: NL860644327B01

General inquiries: info@tweek-eek.com

Privacy contact person:
Niels Reijnders (technical partner)
niels@uprounded.nl
+31 6 18836323

2. What Personal Data We Collect

We may collect:

  • Name
  • Email address
  • Company name (if applicable)
  • Phone number (if provided)
  • Message content
  • Uploaded files (if applicable)
  • Order and payment information (via Shopify)
  • IP address and browser/device data (analytics & security)

3. How We Collect Data

We collect data through:

  • Contact forms
  • Email communication
  • Orders placed via the webshop (Shopify checkout)
  • Newsletter sign-ups (if applicable)
  • Website analytics (with consent)
  • Security tools and anti-spam protection

4. Purpose of Processing

We process data for:

  • Responding to inquiries
  • Processing and fulfilling orders
  • Customer communication
  • Marketing communication (with consent)
  • Website analytics and improvement
  • Website security and fraud prevention

5. Legal Basis for Processing (GDPR)

  • Consent (cookies, analytics, marketing)
  • Legitimate interest (communication, security)
  • Performance of a contract (orders and purchases)

6. Data Storage & Hosting

  • Frontend hosted on Vercel
  • Database hosted on Hetzner servers in Germany (EU)
  • Headless CMS with secure database access
  • Ecommerce handled by Shopify
  • Database protected behind secure access controls
  • All connections secured via HTTPS

Customer data is primarily stored within the EU. Shopify may process data outside the EU under appropriate safeguards.

7. Data Sharing and Processors

We work with:

  • Vercel – hosting
  • Hetzner – database hosting
  • Shopify – webshop and payments
  • Email providers for communication
  • Analytics and security providers (when consent is given)

Technical Partner / Processor

Uprounded (Niels Reijnders)

KVK: 90374894
VAT: NL004811819B31

Acts as technical processor for website infrastructure and maintenance.

8. Cookies & Analytics

We use:

  • Functional cookies
  • Analytics cookies (after consent)
  • Marketing / tracking cookies (after consent)

Users can manage their preferences via the cookie banner.

9. Data Retention Periods

  • Contact form submissions: 24 months
  • Uploaded files: 12 months
  • Order data: 7 years (legal tax obligation)
  • Newsletter data: until unsubscribed
  • Analytics data: 14 months
  • Server logs: 30 days
  • Backups: 30 days rolling

10. Who Has Access to Your Data

Access is limited to:

  • Authorized Tweek-Eek personnel
  • Uprounded as technical processor
  • Shopify (for order processing)

11. Your Rights Under GDPR

You have the right to:

  • Access your data
  • Correct your data
  • Request deletion
  • Withdraw consent
  • File a complaint with the Dutch Data Protection Authority

Requests can be sent to:
info@tweek-eek.com or niels@uprounded.nl

12. Minors

Our website and webshop are intended for adults. We do not knowingly collect data from minors.

13. Security Measures

We apply strong technical and organizational measures including encrypted connections, secure hosting, restricted access, and regular backups.

14. Changes to This Policy

We may update this Privacy Policy when necessary. The latest version will always be available on this page.

15. Contact

niels@uprounded.nl
+31 6 18836323

16. Messaging Terms & Conditions (SMS / Mailchimp)

By opting in to receive SMS messages from Tweek Eek, you agree to receive recurring automated marketing and informational text messages.

After signing up, you will receive a confirmation message to verify your subscription.

By opting in, you consent to receive automated messages sent using an automatic telephone dialing system to the mobile number you provided or any other number you designate.

Message frequency may vary depending on your interaction with Tweek Eek. We reserve the right to increase or decrease the number of messages sent at any time and to change the sending number, short code, or alphanumeric sender.

Standard message and data rates from your mobile provider may apply. Your mobile provider is not responsible for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Mobile carriers are not liable for delayed or undelivered messages.

You can unsubscribe at any time by replying STOP to any message or by using the unsubscribe link included in our messages (if provided).

After unsubscribing, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

For support regarding SMS messages, you can:

You may also follow links provided in messages to access unsubscribe instructions and company information.

If you change or transfer your mobile number, you agree to either:

  • Reply STOP from your original number
  • Unsubscribe via the link provided
  • Notify us at tweekeek@hotmail.com

This is a condition for continued use of the messaging service.