Netherlands: 2-5 business days (4,95)
Europe: 3-6 business days (12,95)
world: 4-7 business days (19,55)
At TWEEK-EEK you always have the option to return your order within 20 days of the shipping date. To return or exchange, item(s) should be in perfect condition and in the original Tweek-Eek packaging.
Return your package using the following.
Step 1: Pack the items you wish to return in their original packaging.
Step 2: Write the return address below on your shipment.
5651 BP Eindhoven
Step 3: Drop off the shipment at a post office near you.
Step 4: Keep the track and trace code you receive at the service counter when you drop off your package.
Once we receive your return, we will send you an email. After that, it may take up to 14 days to process your return. We will send you an email when the return has been processed. The money will then be refunded to your account within a few days.
Please note that return shipping costs are covered by you, not by Tweek-Eek. Because we strive to pollute the planet as little as possible, we do not encourage sending items back and forth.
If your jewelry has a defect within one year of purchase, you can return it to us after reporting it through our customer service and we will repair it free of charge.
If your piece of jewelry has broken after one year, you can use our jewelry care service. For a friendly price we will repair your item and send it back to you as good as new. Please inform us by sending an email with some photographs of your broken item to: email@example.com. This way we can check the possibilities of your repair and inform you about the next step.
When we talk about gilded items, our brass product is covered with a layer of 24kt gold (3 microns). This is of very high quality yet over time, depending on various causes, the gilding will slowly fade. Therefore we offer trophy care, our service where we take care of your item. Once polished and re-polished, your jewelry will be like new again.
5651 BP Eindhoven
We recommend sending it in a firm package as a letterbox post with a track and trace.
Once we receive your item, we will begin the replating process and make your item like new again. Please keep in mind that replating may take up to 3-4 weeks.